Volition Rescheduling
Quick move: drag the appointment block to a new time or practitioner column on the calendar. A Reschedule Appointment confirmation appears — click Confirm to move it. You can also drag the bottom edge of a block to change its length.
Search for a new time: click the appointment to open its details, then click Reschedule. The modal shows the current booking, lets you filter by practitioner, location, and date range, and lists available times when you click Search available times.
Pick a slot — it appears in the green Proposed banner. Leave Notify patient of the change ticked to send the patient an email (and SMS if a mobile number is on file), then click Confirm reschedule.
Cancelling
Open the appointment and click Cancelled in the Update status row, or right-click the appointment on the calendar and choose Cancel appointment.
Confirm in the Cancel appointment dialog. The appointment stays on the record with the Cancelled status — unlike Delete, which permanently removes it.
For an appointment that’s part of a series, use the Apply to this and all following appointments switch in the details panel to reschedule, cancel, or delete the rest of the series in one go.